BabycardsNow.com.au | Frequently Asked Questions

1.       What kind of file format is required?

 

Our website accepts photos uploaded in the following format: JPEG, PDF, EPS, GIF, BMP, PNG or TIFF. You will be able to view if your file is in the correct format by viewing the file name for example: Molly.jpeg, Molly.eps, Molly.pdf, Molly.gif etc

 

 

A resolution of 200-300 dpi for the photo will result in a high quality card being produced. The average digital picture is approximately 500KB or above and this will result in a high quality printed card. To check the type and size of your file copy your picture to your PC desktop and right click on your image and click on "Properties" at the end of the list. Under the "General" tab you are able to view the type and size of your file. Please note pictures taken with a mobile phone or camcorder are often 72dpi and therefore will not be of good enough quality for your card. For best results please upload a photo taken using a digital camera on a medium to high resolution setting.

 

3.        Checking Picture Quality

 

If you have uploaded a high resolution picture you will be able to zoom into the uploaded picture and position it correctly within the red box. If you are restricted by the zoom feature and unable to position your picture correctly the image you have uploaded is low resolution and the print quality of the picture will be poor. We  recommend you choose a better quality picture for your card. NB: The higher the resolution of the image the greater the flexibility of the zoom feature.

 

 

To get great photos it is important to capture them in the right light. If you are taking photos outside the best time of day is to do this early in the morning in partial shade or early in the evening. If you are taking pictures inside try to use natural light. Window light is great and diffused lighting provides for a softer feel. Try to avoid taking pictures with the flash. Flash can often wash out colours and babies in particular are sensitive to bright light. Also, try to avoid distracting backgrounds and colour. Neutral backgrounds or a neutral rug often provide the best photos.

 

 

 

 

The website has an automated ordering process so once an order has been confirmed and payment processed we regret we are unable to amend or cancel the order or refund your money. 

 

7.       Can I view a proof of my cards before ordering?

 

Our website provides customers with a proof of their card on screen. We ask customers to carefully check all the details on the card and the quality of the photo uploaded and tick a check box confirming you are happy with your proof and have read and accepted our Terms and Conditions before submitting an order.

 

 

Yes, our minimum order is 25 folded cards and order volumes increase in quantities of 25 thereafter up to a quantity of 150. If you require more than 150 cards please contact the office. Single sided cards minimum order is 20.

 

 

Every order comes with 100gsm quality white square envelopes.

 

 

Yes, we have a Re-order facility which allows you to log into the site using your unique Username and Password which you created when you registered on the website. You can view and edit previous orders. Simply click on the Re-order button to order more cards. 

 

 

In the rare event you are unhappy with your cards please return the cards (at your expense) together with a letter stating the reason why you are disatisfied with the cards and our customer care team will address the complaint.

 

 

We accept Mastercard and Visa credit card payments. If you do not have a credit card and wish to order you can always use a virtual credit card. Click on the link to find out how a virtual credit card works https://www.entropay.com/virtual-visa.php

 

 

We use the worldwide renowned payment gateway system "Paypal" to process our payments. All customer transactions are processed through their highly secure system. When you are on a page which asks you to enter your credit card details always look in the toolbar at the URL to check it reads https:// and then you know the page is secure.

 

 

Now Creations Pty Ltd owns and operates the website and will appear as the debit name on your credit card statement.

 

 

Cards are delivered direct to your door using Australian Air Express (folded cards), Australia Post (single sided cards) within 5 working days from receipt of order. An order confirmation will be sent to your specified email address once your order has been successfully processed.